Privacy Policy

1. Information We Collect

We collect information that you provide directly, including:

• Account information (name, email, company)
• Message content processed through our agents
• Integration credentials (Google Sheets, databases)
• Usage data and analytics

2. How We Use Your Information

Your information is used to:

• Provide and maintain our messaging agent services
• Process and route messages across platforms
• Sync data with your connected integrations
• Improve our AI and automation capabilities
• Send service-related communications

3. Data Storage & Security

All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We store data in SOC 2 Type II certified data centers. Access is restricted on a need-to-know basis with multi-factor authentication.

4. Third-Party Integrations

When you connect third-party services (WhatsApp, Messenger, Google Sheets, etc.), we access only the data necessary to provide our services. We do not share your data with unrelated third parties.

5. Data Retention

We retain your data for the duration of your account. Upon account deletion, all associated data is permanently removed within 30 days, except where required by law.

6. Your Rights

You have the right to:

• Access and export your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

We use essential cookies for authentication and preferences. Analytics cookies are optional and can be disabled in your browser settings.

8. Children's Privacy

AgentFlou is not intended for users under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.

10. Contact

For privacy-related inquiries, please contact us or email privacy@agentflou.io.